We ordered this product for my mother-in-law, who is 87. The most important feature for her was the fall detection.
When it arrived, we tested it at three feet onto her couch and the device never registered a fall. In order to get it to register a fall, I had to hold it at five feet and drop onto the floor. Even at this height, it only registered one out of three falls. It also didn't send texts to multiple phone numbers as it is supposed to do.
When we informed the company, they refused to offer a complete refund. We were informed that "management" would only offer a partial refund due to a $55 "restocking fee." DON'T BUY ANY PRODUCTS FROM THIS COMPANY!
Reason of review: Damaged or defective.
Monetary Loss: $99.
Preferred solution: Full refund.